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The Importance of Facility Tours When Choosing a Pet Daycare

By Doghaus University, Jun 26 2017 05:59PM

The Importance of Facility Tours When Choosing a Pet Daycare

There are a lot of things to consider when choosing a pet daycare facility. Whether it is your first time or your hundredth – in which case, how many places does your town have left? – there is one thing that you should always look for – a facility tour.

For most of us, it can be kind of a strange experience handing over that leash or kitty crate to a complete stranger even if they are part of a completely reputable business. There are a lot of horror stories out there for us to have trust issues about our pets, so it should definitely be part of the job description of a pet daycare facility to make you feel safe leaving your pet with them. One of the fastest ways to do that is to show off where your pet will be staying and let us see firsthand the kind of care that pets get there.

If They Don’t Offer…

If you head down to the pet daycare facility you are considering and they don’t offer a facility tour – Ask! Some pet owners only need to read a few good reviews or a recommendation from someone they know to build trust in a place, so not every pet daycare facility will offer a tour outright. They are run by humans too – another crucial sign of a good pet daycare facility - so it is distinctly possible that whoever is manning the front desk or taking your call will forget to offer.

However, if you ask and they decline, it is probably best to just get back in your car and look for another place. Providing facility tours have become a staple in the pet daycare business because of how effective it is. There are a lot of people that don’t feel right leaving their pet somewhere if they can’t see where they are going to be. Who knows what could be behind those doors, right? Your cat could be shoved in a cage just slightly larger than their carrier or your dog could be tossed in a room full of squalor and poorly socialized dogs that like to pick fights. If they don’t invite you to see their operation, it is probably because customers wouldn’t be exactly pleased by it.

Questions to Ask on a Facility Tour

Don’t just walk around in silence or listening to your impromptu tour guide talk. A facility tour not only lets you get a glimpse at the facilities of a pet daycare, but give you some time to ask any and all pressing questions. The answers to those questions should make it super easy to settle on if the daycare is right for you.

So what are some questions to ask?

What are Their Hours? – Be clear on their hours of operation as well as if they have any designated pick up or drop off times.

How Often Are The Facilities Cleaned? – If you smell a smell that is kind of off, don’t be afraid to ask them what that smell is. A dog could have had an accident or they could have just got done cleaning an area, and that is fine. However, if it looks like it hasn’t been cleaned for weeks and the staff are dodgy about how often it is cleaned, it might be a bad sign.

How Animals are Separated? – Even if your pet doesn’t get along with other animals, they should still get quality care. Are all animals just lumped together, or do they have separate areas for less social animals?

Are Employees Trained? – Does every employee know what to do in the event of a medical emergency, do they know the signs that an animal is distressed, or are they just some random animal lover that is tossed into the frey?

All of these questions should have answers that help assuage your fears and will make sure you are picking the right facility. If you are in the Madison area and looking for a pet daycare, contact us today. Doghaus University will be more than happy to show you around.

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